Owings Mills, MD

Who Staffing is looking for a Help Desk Support I for a fulltime, contract opportunity with our client in Owings Mills, Maryland  

Job Description:

·        The main function of a Help Desk Specialist is to provide technical assistance to computer system users.

·        A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. 

Job Responsibilities:

·        Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

·        May install software or perform hardware testing remotely

·        Enter commands and observe system functioning to verify correct operations and detect errors

·        Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

·        Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support 

Job Qualifications:

·        Associate's degree in computer related field or equivalent training required

·        0-2 years’ experience required

·        Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

·        Basic ability to work independently and manage one’s time

·        Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software