Baltimore, MD
Who Staffing is looking for a Tier 1 Helpdesk Technician for a full-time, contract-to-hire opportunity with our client in Baltimore, MD.
Job Summary:
The Tier 1 Helpdesk Technician role serves as the initial point of contact and provides technical support to the user base. Support is provided via phone, email, text, and in-person/on-site visits to users at any of our client’s ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service, and technical skills.
Job Responsibilities:
· Install, configure, and troubleshoot computer hardware and software.
· Assist with new hire onboarding account setup and change requests.
· Monitor the helpdesk ticketing system queue and act as the primary point of contact.
· Coordinate break/fix work with company vendors, including deliveries and installs.
· Manage IT projects as needed and assist with departmental projects.
Job Requirements:
· Excellent problem-solving and troubleshooting skills.
· Detail-oriented approach to tasks.
· Customer service-oriented attitude.
· Must have own vehicle (car allowance provided).
· A+/Net+/Microsoft certifications strongly preferred.
· Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting.
· Strong reading, writing, and verbal communication skills.
· 3+ years of IT experience, including supporting a Microsoft Windows environment.
· Experience with Microsoft 365, including SharePoint and Teams.
· Capable of working independently as well as part of a team.
· Flexible, quick learner who is resourceful, perseveres, and understands the value of documentation.
· Ability to communicate and work with all levels of staff who possess varying degrees of technical skills.
· Ability to perform physical work, including squatting, kneeling, crawling, using/working on a step ladder, sitting, walking, and standing for sustained periods, as well as the ability to lift up to 25 pounds if needed.
· Flexibility to work off hours as needed, including some evenings/weekends.
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