Baltimore, MD / Hybrid
Who Staffing is looking for a Senior Client Manager for a fulltime, direct hire opportunity with our client in Hunt Valley, MD. This is a hybrid position with in-office requirements of only 4-5 times a month.
Job Summary:
The Senior Client Manager plays a critical role in partnering with a dedicated book of clients to deliver strategic benefits solutions that align with their organizational goals. This role focuses on building strong relationships, guiding clients through the annual renewal process, and identifying opportunities for plan enhancements that position clients competitively within their industries.
KEY RESPONSIBILITIES:
Account Management:
· Serves as a strategic partner throughout the client lifecycle, with a focus on renewals, benefit design strategy, and overall client satisfaction.
· Leads the renewal process from start to finish; collects and organizes key data, develops recommendations, communicates updates, resolves issues, and facilitates open enrollment meetings.
· Proactively identifies and presents cross-selling opportunities that align with client goals.
· Maintains clear and consistent communication with internal team members, ensuring alignment on client needs, renewals, and proactive initiatives.
· Anticipates challenges and provides timely, viable solutions that meet or exceed client expectations.
Business Development:
· Promotes EBS by actively seeking sales opportunities through networking, referrals, and industry engagement.
Professional Development:
· Maintains a strong working knowledge of employee benefits, including plan designs, funding strategies (fully insured and self-funded), ancillary benefits, compliance requirements, and emerging trends.
· Engages in ongoing learning through industry courses, professional designations, webinars, and knowledge sharing within the team.
· Collaborates with colleagues to foster a supportive environment, offering feedback, encouragement, and ideas for improvement.
Administrative:
· Utilizes technology tools (Applied Epic, Dynamis, HRIS systems, Microsoft Office Suite, etc.) to streamline workflows, maintain accurate records, and efficiently communicate with clients and team members.
· Maintains updated client information and email distribution lists to ensure timely and effective communication.
REQUIREMENTS:
Experience & Knowledge:
· 3-5 years of experience in employee benefits (preferred), with strong knowledge of fully insured and self-funded plans, ancillary lines, and compliance requirements.
· Maryland Life & Health license (required).
Skills & Strengths:
· Strong organizational skills with the ability to manage multiple priorities effectively.
· Excellent verbal, written, and presentation skills, with the ability to engage confidently with clients at all levels.
· Proactive relationship-builder who anticipates client needs and offers solutions.
· Comfortable with business technology including CRM systems, Microsoft Office Suite, and presentation software.
Additional Requirements:
· Valid driver’s license (some travel for client meetings and events may be required).
· This role is primarily office-based with no significant physical demands.
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